Shipping policy

Thank you for shopping with Nonna & Nino. We want your order to reach you safely, beautifully packed, and as quickly as possible.

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are usually processed within 2–4 business days from the date of order placement.

Orders placed on Sundays or public holidays will be processed on the next working day.

During launches, sales, festive periods, or high-volume periods, processing may take slightly longer.

2. Shipping Within India

We currently ship across India through trusted courier partners.

Estimated delivery timeline:

Metro cities: 3–6 business days
Non-metro cities: 5–8 business days
Remote locations: 7–10 business days

Delivery timelines are estimates and may vary depending on courier availability, location, weather conditions, public holidays, or circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

We may offer free shipping on select orders, promotional campaigns, or above a minimum order value. Any such offer will be clearly mentioned on the website.

4. Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp, depending on the contact information provided at checkout.

Please allow up to 24 hours for tracking information to update after dispatch.

5. Delivery Attempts

Our courier partners will attempt delivery to the address provided at checkout.

Please ensure your shipping address, phone number, and pin code are accurate and complete.

If delivery fails due to incorrect address, unavailable recipient, or unreachable phone number, the order may be returned to us. In such cases, additional shipping charges may apply for re-shipping.

6. Delayed Deliveries

While we try our best to ensure timely delivery, delays may occur due to:

  • courier or logistics issues

  • incorrect or incomplete shipping details

  • weather conditions

  • public holidays

  • local restrictions

  • high order volumes

  • events beyond our control

Nona & Nino is not liable for courier delays once an order has been dispatched, but we will do our best to assist you in tracking your shipment.

7. Damaged or Tampered Packages

Please do not accept a package if it appears visibly damaged, opened, or tampered with at the time of delivery.

If you receive a damaged or tampered package, please contact us within 24 hours of delivery with:

  • order number

  • clear photos/videos of the package

  • clear photos/videos of the product received

We will review the issue and assist you accordingly.

8. Incorrect Shipping Details

Customers are responsible for providing accurate shipping information at checkout.

Nona & Nino is not responsible for lost, delayed, or undelivered orders due to incorrect or incomplete addresses, wrong phone numbers, or incorrect pin codes.

Please contact us as soon as possible if you need to update your shipping details. Once the order has been dispatched, address changes may not be possible.

9. International Shipping

At this time, we may not offer international shipping unless specifically mentioned on the website.

For international order enquiries, please contact us before placing an order.

10. Order Not Delivered

If your order has not been delivered within the estimated timeline, please contact us with your order number.

We will coordinate with the courier partner and share an update as soon as possible.