Privacy policy

At Nonna & Nino, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with us through WhatsApp, email, SMS, Instagram, Meta, Google, or other channels.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you visit our website, place an order, create an account, subscribe to updates, contact us, or interact with our marketing:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details and purchase history
  • Payment-related information, processed securely through third-party payment gateways
  • Size preferences, product preferences, and browsing behaviour
  • WhatsApp communication details if you contact us or opt in to WhatsApp updates
  • Device information, browser type, IP address, cookies, and website usage data
  • Marketing preferences and consent records

We do not directly store your complete card, UPI, or banking details. Payments are processed through secure third-party payment gateways.

2. How We Use Your Information

We use your information to:

  • Process, confirm, ship, and deliver your orders
  • Send order updates, tracking details, exchange updates, and customer support responses
  • Help with sizing, product queries, WhatsApp support, and customer care
  • Improve our website, products, customer experience, and services
  • Send marketing communication such as new launches, offers, abandoned cart reminders, restock alerts, and product recommendations, where permitted
  • Run advertising and retargeting campaigns on platforms such as Meta, Instagram, Google, email, SMS, and WhatsApp
  • Detect fraud, prevent misuse, and maintain website security
  • Comply with legal, tax, accounting, and regulatory requirements

3. WhatsApp, Email, SMS & Marketing Communication

If you share your phone number or email with us, we may contact you for order-related communication, customer support, and marketing communication where you have opted in or where permitted by law.

Marketing messages may include:

  • New collection updates
  • Launch offers
  • Abandoned cart reminders
  • Product recommendations
  • Restock alerts
  • Order and delivery updates
  • Customer care communication

You may opt out of promotional communication at any time by following the unsubscribe instructions in the message or by contacting us directly.

Order-related and service-related messages may still be sent where required to complete your purchase or support your order.

4. Cookies, Pixels & Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to understand visitor behaviour, improve the shopping experience, measure marketing performance, and show relevant advertisements.

These may include tools from:

  • Shopify
  • Meta / Facebook / Instagram
  • Google / Google Analytics / Google Ads
  • Email, SMS, WhatsApp, or marketing automation platforms
  • Analytics or heatmap tools, if used

These tools may help us understand actions such as page views, product views, add-to-cart activity, checkout behaviour, and purchase activity.

You can control or disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

5. Sharing of Information

We may share your information only where necessary with trusted service providers and partners who help us operate our business, such as:

  • Shopify and website hosting/service providers
  • Payment gateways
  • Shipping and courier partners
  • Marketing platforms such as Meta, Google, email, SMS, and WhatsApp service providers
  • Analytics and advertising tools
  • Customer support tools
  • Legal, tax, accounting, or regulatory authorities where required

We do not sell your personal information.

6. Children’s Privacy

Our products are made for women and children, but our website is intended to be used by adults, parents, or guardians.

We do not knowingly collect personal information directly from children without consent from a parent or legal guardian. If you believe a child has provided personal information to us without appropriate consent, please contact us and we will take steps to review and delete such information where required.

We do not intentionally run marketing that is harmful to children or knowingly target children directly with behavioural advertising.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, or digital storage system can be guaranteed to be 100% secure. Please use strong passwords, avoid sharing sensitive information over unsecured channels, and contact us immediately if you suspect misuse of your information.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Process and fulfil orders
  • Provide customer support
  • Maintain business records
  • Comply with tax, legal, accounting, and regulatory obligations
  • Resolve disputes
  • Improve customer experience and marketing, where permitted

When information is no longer required, we may delete, anonymise, or securely store it as required by law and business needs.

9. Your Rights

Subject to applicable law, you may have rights in relation to your personal data, including the right to:

  • Access the personal information we hold about you
  • Correct or update inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communication
  • Opt out of promotional emails, SMS, or WhatsApp messages
  • Raise a privacy-related grievance

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites, platforms, payment gateways, social media pages, or apps. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or data practices.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes means you accept the updated Privacy Policy.

12. Contact & Grievance Details

For privacy-related questions, correction requests, deletion requests, marketing opt-outs, or grievances, please contact us:

Nonna & Nino
Email: care@nonnanino.co.in
WhatsApp / Mobile: +91-7982887002
Address: 28/1/24, Site-IV Sahibabad Industrial Area, Ghaziabad, Uttar Pradesh 201010, India

Grievance Officer:
Name: Nonna & Nino Customer Care
Email: care@nonnanino.co.in
Mobile: +91-7982887002

We aim to respond within 24–48 business hours.

Jurisdiction: Ghaziabad, Uttar Pradesh, India.