Shipping & Delivery Policy 

Order processing
All orders are processed within 2–3 business days (excluding Sundays and public holidays). During launches, sales, or high-demand periods, processing may take slightly longer.

Delivery timelines
Once dispatched, deliveries typically take 3–4 business days, depending on your location and courier serviceability. Delivery timelines are estimates and may vary due to external courier delays, weather, or operational constraints.

Shipping charges
Shipping charges (if applicable) will be calculated and displayed at checkout before payment.

Address & delivery attempts
Please ensure your shipping address and contact details are accurate. If delivery fails due to incorrect address/phone number or repeated unsuccessful delivery attempts, the order may be returned to origin. Re-dispatch (if requested) may require additional shipping charges.

Order tracking
Once your order is shipped, tracking details will be shared via email/SMS/WhatsApp.

 

Exchange & Return Policy 

We are a premium brand with limited runs, and each piece is carefully packed and quality-checked before dispatch.

Exchanges (Allowed)

We offer size exchanges (and style exchanges where feasible), subject to stock availability.

Exchange request window
Exchange requests must be raised within 3 days of delivery.

Exchange eligibility
To be eligible for an exchange, the item must be:

  • unused, unworn, and unwashed
  • in original condition with tags intact
  • returned with original packaging
  • free from perfume/deodorant stains, marks, damage, or alterations

How to request an exchange
Please contact us directly on WhatsApp +918076163492 within 3 days of delivery with:

  • order number
  • product name and size
  • requested size/style
  • clear photos of the item and tags

Exchange approval & dispatch
Once approved, the exchanged item will be dispatched after the original item is received and passes a quality check.

No store credit
We do not offer store credit. Exchanges are subject to availability only.

If your requested size is unavailable
If the requested size/style is not available, the exchange may not be possible. We recommend contacting us quickly within the 3-day window to confirm availability.

Returns (Not Generally Accepted)

We do not accept returns as a standard practice.

However, returns may be considered only in exceptional cases, such as:

  • a manufacturing defect
  • a wrong item received
  • the item received is damaged in transit

Important: You must contact us within 48 hours of delivery with your order number and clear photos/videos (including an unboxing video where possible). If approved, we will guide you through the next steps.

Not eligible for exchange/return

Exchange/return will not be accepted if:

  • the product is used, washed, altered, or damaged after delivery
  • tags are missing, removed, or tampered with
  • the request is raised after the allowed window
  • the issue is due to slight color variation caused by lighting/screen differences
  • the product shows signs of wear, stains, or fragrance

Cancellation Policy — Nonna & Nino

Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, contact us immediately on WhatsApp +918076163492 with your order number.

Terms & Conditions (Terms of Service) — Nonna & Nino

By using our website or placing an order, you agree to these Terms and our policies.

Products & availability
All products are subject to availability. We make every effort to display product details accurately. Minor variations in color and appearance may occur due to lighting, photography, and device screen settings.

Pricing
All prices are listed in INR. Final charges including shipping (if applicable) are shown at checkout.

Orders & payments
We reserve the right to refuse, cancel, or limit orders in cases such as suspected fraud, pricing errors, or stock unavailability. If payment has been captured for a cancelled order, a refund will be initiated to the original payment method.

Shipping
Orders are processed in 3–4 business days. Delivery timelines are estimated at 4–5 business days after dispatch and may vary due to courier delays beyond our control.

Exchanges & returns
Exchanges are allowed within 3 days of delivery subject to eligibility and availability. Returns are not generally accepted and may only be approved in exceptional cases as described in our Exchange & Return Policy.

Intellectual property
All website content, including logos, images, designs, and text, is the property of Nonna & Nino and may not be used or reproduced without written permission.

Governing law & jurisdiction
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Ghaziabad, Uttar Pradesh.